Thank you for choosing SYNERNY GROUP INC (“we”, “us”, or “our”) for your women’s clothing needs at http://synerny.top/. This Shipping Policy outlines the details of our shipping services, including delivery options, processing times, shipping fees, and international shipping guidelines. By placing an order with us, you agree to the terms and conditions set forth below.
1. Order Processing Time
- All orders are processed within 1-3 business days (Monday-Friday, excluding major holidays). Processing time does not include shipping or delivery days.
- We strive to fulfill orders as quickly as possible, but delays may occur during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances. You will be notified via email if your order is subject to a significant delay.
- Order confirmation emails are sent immediately upon successful order placement. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at service@synerny.top.
2. Shipping Carriers & Delivery Options
We partner with leading shipping carriers to ensure reliable and efficient delivery of your women’s clothing orders. Available carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS (United Parcel Service)
- DHL
- Other trusted carriers (denoted as “ETC” in our checkout options)
2.1 Domestic Shipping (United States)
We offer the following domestic shipping options (delivery times are estimates and begin after order processing):
| Shipping Option | Estimated Delivery Time |
|---|---|
| Standard Shipping (USPS/FedEx/UPS) | 3-7 business days |
| Expedited Shipping (FedEx/UPS/DHL) | 2-3 business days |
| Overnight Shipping (FedEx/UPS/DHL) | 1 business day (for orders placed before 12:00 PM ET) |
2.2 International Shipping
- We ship to select international destinations via DHL, FedEx, or USPS International. Delivery times vary by country and typically range from 5-15 business days (excluding customs processing).
- International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping fees or product prices. We do not have control over these fees and cannot predict their amount—please check with your local customs office for more information.
3. Shipping Fees
- Shipping fees are calculated at checkout based on your shipping address, order weight, and selected delivery method.
- Free Standard Shipping is available for domestic orders that meet a minimum purchase threshold (e.g., $50 or more—check the website homepage for current promotions). This offer applies only to Standard Shipping via USPS, FedEx, or UPS within the United States.
- Expedited, Overnight, and International shipping fees are non-refundable, even if the order is returned or canceled after shipment.
4. Shipping Restrictions
- We only ship to valid, deliverable addresses provided at checkout. PO Boxes are accepted for USPS shipments but may not be eligible for Expedited or Overnight shipping (check carrier restrictions at checkout).
- You are responsible for providing accurate and complete shipping information (including street address, city, state, zip code, and country). We are not liable for delays, non-delivery, or lost packages resulting from incorrect or incomplete address details.
- If a package is returned to us due to an invalid address, undeliverable status, or failed delivery attempts, you will be notified via email. You may request a reshipment (additional shipping fees apply) or a refund (excluding original shipping costs). Unclaimed packages will be processed as a return after 30 days.
5. Tracking Your Order
- Once your order is shipped, we will send a shipping confirmation email with a unique tracking number and a link to monitor your package’s status via the selected carrier’s website.
- Tracking information may take 24-48 hours to update after shipment, depending on the carrier. If tracking does not update within 3 business days of receiving the shipping confirmation, please contact us at service@synerny.top.
6. Missing or Lost Packages
- We are not responsible for packages marked as “delivered” by the shipping carrier. If you believe your package was lost or stolen after being marked delivered, please contact the carrier directly to file a claim. We can provide additional order details to assist with your claim upon request.
- For packages that do not arrive within the estimated delivery window (domestic: 10+ business days after shipping; international: 20+ business days after shipping), please contact us at service@synerny.top. We will initiate an investigation with the carrier and assist you in resolving the issue (e.g., reshipping or refunding the order, if applicable).
7. Holiday Shipping
- During peak holiday periods (e.g., Thanksgiving, Christmas, New Year’s), shipping carriers may experience delays. We recommend placing orders early to ensure delivery by your desired date. Check our website for holiday shipping deadlines each year.
8. Contact Us
If you have any questions, concerns, or need assistance with your shipment, please contact our customer service team at:Email: service@synerny.top