Thank you for shopping at SYNERNY GROUP INC (“we”, “us”, or “our”), your trusted destination for women’s clothing at http://synerny.top/. We want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning products purchased through our website, including eligibility, return procedures, refunds, and exchanges. By placing an order with us, you agree to comply with the terms of this Returns Policy.
1. Return Eligibility
To qualify for a return, refund, or exchange, the following conditions must be met:
- Products must be returned within 30 calendar days from the date of delivery. Returns received after this period will not be accepted.
- Products must be unused, unwashed, undamaged, and in their original condition, with all original tags, labels, and packaging intact. We reserve the right to reject returns that show signs of wear, alteration, or misuse.
- All women’s clothing items (including coats, tops, bottoms, sets, and outerwear) are eligible for return, except for:
- Customized or personalized products (unless defective).
- Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
2. Return Process
To initiate a return, please follow these steps:
- Contact Our Customer Service: Before sending back any products, email us at service@synerny.top with the following information:
- Your order number (found in your order confirmation email).
- The name and SKU of the product(s) you wish to return.
- The reason for the return (e.g., size issue, product defect, change of mind).
- Whether you are requesting a refund, exchange, or store credit.
- Receive Return Authorization: We will review your request within 2-3 business days and send you a Return Authorization (RA) number via email, along with detailed instructions on how to package and ship the item(s). Do not ship returns without a valid RA number—unauthorized returns will be refused or delayed.
- Package and Ship the Return:
- Securely package the product(s) to prevent damage during transit. We recommend using the original packaging if possible.
- Clearly mark the RA number on the outside of the package.
- Ship the return package to the address provided in the RA email. You are responsible for selecting a trackable shipping method and covering the cost of return shipping, unless the return is due to a product defect, incorrect item, or error on our part.
- Retain the shipping tracking number for your records, as we are not liable for lost or misdirected return packages.
3. Refunds
- Once we receive and inspect your returned product(s) (typically within 5-7 business days of delivery to our warehouse), we will verify that they meet the return eligibility criteria.
- If approved, we will process your refund to the original payment method used for the purchase. Refunds exclude the original shipping fees, unless the return is a result of our error (e.g., wrong item shipped, defective product).
- Please allow 7-10 business days for the refund to reflect in your account, as processing times may vary depending on your bank or payment processor.
4. Exchanges
- We offer exchanges for products of the same style, different size, or different color (subject to availability). To request an exchange, specify your preferred size/color in your initial return request email.
- If the requested size/color is out of stock, we will notify you and offer a refund or store credit as an alternative.
- Exchange shipments are sent free of charge (for eligible returns), and we will provide tracking information once your exchanged item is shipped.
5. Defective or Incorrect Products
- If you receive a defective, damaged, or incorrect product (e.g., wrong style, size, or color), please contact us at service@synerny.top within 14 calendar days of delivery. Include photos or videos of the defect or error to help us resolve the issue quickly.
- We will cover the cost of return shipping for defective or incorrect products. Upon verification, we will offer one of the following solutions at your choice:
- A full refund to your original payment method.
- A free exchange for the correct or non-defective product.
- A store credit for the full value of the purchase.
6. Store Credit
- If you opt for store credit instead of a refund, we will issue a unique store credit code via email within 2 business days of approving your return.
- Store credit is valid for 12 months from the date of issuance and can be used to purchase any women’s clothing items on http://synerny.top/ (excluding final sale items). Store credit is non-transferable and cannot be redeemed for cash.
7. Important Notes
- We reserve the right to refuse returns that do not meet the eligibility criteria, including products that are damaged, worn, or missing original packaging/tags.
- We are not responsible for any items lost, damaged, or delayed during return transit. We strongly recommend using a trackable shipping service and insuring high-value items.
- Refunds will only be issued to the original payment method. We cannot process refunds to third-party payment accounts or alternative payment methods.
- For international orders, customers are responsible for any customs duties, taxes, or fees incurred during the return process. These fees will not be refunded.
8. Contact Us
If you have any questions, concerns, or need assistance with a return, please do not hesitate to contact our customer service team:Email: service@synerny.top